INDUSTRIES
cResults is the leading resource planning, scheduling and efficiency management software solution.
Resource planning and scheduling necessities exist across a wide range of verticals. Each vertical may be driven by slightly different challenges, requirements, and business objectives. Our product’s goal is to provide your organization (via configuration) with a solution that meets your specific needs in terms of features and functionalities. The Smart-QX software solution, equipped with robust and flexible architecture, will help achieve your business goals.
While Smart-QX platforms were initially designed for life science requirements, they are now implemented in a wide range of QA laboratories and other organizations with resource planning and scheduling needs.
Over the years, we have acquired an extensive industry knowledge and experience that has been implemented in all of our platforms to meet a variety of industries and user requirements.
Pharmaceutical and Biotechnology: These industries have been under a lot of pressure recently in terms of cost-reduction and service level improvement as part of a more holistic operation excellence initiatives; both QC and QA organizations were asked to reduce their cost and cycle time in order to meet a new and more competitive industry. The biotech industry requires a more flow driven configuration where for example protein concentration is required to be performed prior to other tests; more complex virology, micro environments have also driving some of the unique needs . Some tests must go through two different analysts or through complex and long assays. cResults has developed some of these features in order to support the special needs of these requirements and scenarios.
API : While an API facility is very similar to its customers (i.e. pharmaceutical and biotechnology industries), it has some unique needs especially when it comes to in-process testing, where the required turnaround time is minutes or a couple of hours and needs to be scheduled immediately upon arrival to the lab. This is more characterized the API industry and introduce the need to immediate assign feature. This feature upon arrival of a specific test, will trigger an immediate assignment to resource who is currently on-shift and highlight these assignments in RED to emphasize the significant and urgency
Contract Labs and Generic: One can claim that there is no difference between these labs and the pharmaceutical/biological industries, yet the main differentiating factor is the increase in speed and efficiency required; gaps are being reduced in terms of expectations of cost and service level. Yet the generic and contract lab will always be operated on a lower margin hence a more cost and efficient sensitive operation compared with the biologics. For example, some of the reports and performance management tools were design to highlight some of these needs in order to further drive the cost and service level visibility.
Medical Devices: In this industry vertical, we found shorter tests in higher volume, which introduces the need for specific features; for example, these features split/combine assignments, allocate assignments to the same resource. Other attributes were designed to enhance visibility of the device (Parent) and its various samples and tests required to release the device.
Research and Development: Differences between the commercial operation vs. the R&D labs can be found in areas sich as the demand for consolidation and less predictable testing requirements. While the stability demand stream is very similar to the commercial operation, the rest does present a challenge in aggregating the demands by all projects. We have developed several features that allow visibility into short-term demands as well as quickly identify new products and tests to quickly respond to changes occurring in the studies. In planning, we have created a project platform forecasting tool integrated with the actual project execution to improve the overall visibility and tracking on the resources time spent.
Hospitals: The main difference in hospitals is the speed in which tests are being performed and the heavily relaying on instrumentation. The significant cost pressure with Obama care is forcing a more holistic planning and scheduling leveraging network capacity instead of looking at a single hospital operation. The “What If” and network planning capabilities of Smart-QC can help optimize the overall network capacity and further optimize the laboratories operation.
Aerospace: This segment contains some chemistry testing, which is similar to life science and destructive testing. The key difference resides in the increased assembly-line testing environment, where each lab may perform one step in one room and then move into another room to complete the next. We have activated the scheduling algorithm more frequently to enable a fast flowing testing environment; using robust workflow capabilities, we can support the complexity of this industry.
Other Industries: We have found that any operation with the need for resources, planning and scheduling, will find Smart-QX platforms (using our Multi-Language naming configuration feature) as effective as in the above industries. The ability to aggregate demands and convert it into FTE requirements or equipment requirements is not industry specific but a common need amongst ALL industries. Industries such as blood services, contract research, oil and gas, chemical and general manufacturing rely on their ability to accurately plan and schedule their resources.